Our commitment to secure your privacy
At Mango Financial Group, we recognize the confidential and personal nature of the information you provide us. We prioritize your sense of security when interacting with us and aim to ensure that you understand how we protect your privacy and utilize your information. To this end, our policies regarding personal information are designed to guarantee full compliance with Australian privacy laws.
Our dedication to protecting personal information entails adhering to the Australian Privacy Principles, which safeguard personal information as outlined in the Privacy Act and relevant legislation.
Definition of personal information
When we mention personal information, we are referring to information that reasonably identifies you. This information may include details or opinions about you. Additionally, the personal information we possess may include credit information.
Credit information encompasses data used to assess your eligibility for financial services, such as any outstanding loans, repayment history, defaults, and other credit-related details. Typically, credit information is exchanged among credit and finance providers, as well as credit reporting bodies.
The types of personal information we may collect about you consist of your name, date of birth, address, account details, occupation, and any other information necessary for identification purposes.
In the case of loan applications, we may also gather information on the ages and number of your dependents and cohabitants, the duration of your current residence, employment particulars, and proof of income and expenses. If you apply for any insurance products through us, we may additionally collect your health information. However, we will only collect health information with your consent.
Purpose of collecting personal information
We collect personal information when you seek to join our network or when assessing your finance application and managing related services. Moreover, we may collect your personal information for direct marketing purposes and to maintain our relationship with you. We may periodically offer you other products and services as well.
In order to maintain a successful business relationship, we may disclose your personal information to other organizations that provide products or services utilized or marketed by us. Additionally, we may disclose your personal information to any entity with an interest in your finance or our business.
Methods of collecting personal information
Where reasonable and feasible, we will directly collect your personal information from you. However, we may also obtain your personal information from finance brokers and other individuals such as accountants and lawyers.
Disclosure of personal information We may disclose your personal information to:
- Prospective funders or intermediaries in relation to your finance requirements.
- Other organizations involved in managing or administering your finance, including third-party suppliers, printing and postal services, and call centers.
- Associated businesses interested in marketing products to you.
- Companies providing us with information and infrastructure systems.
- Individuals representing you, such as finance brokers, lawyers, and accountants.
- Anyone for whom you have given us consent to disclose your information.
- Entities to which we are legally obliged to disclose information under the Anti-Money Laundering and Counter Terrorism Financing Act 2006 (Cth).
- Investors, agents, advisers, or any entity with an interest in our business.
- Your employer, referees, or identity verification services.
Before disclosing your personal information to another party, we will take reasonable steps to ensure that:
(a) the party has a commitment to protecting your personal information that is at least equivalent to our commitment, or (b) you have provided consent for us to make the disclosure.
We may use cloud storage to store the personal information we hold, and the storage servers may be located outside Australia.
We may also disclose your personal information to overseas entities providing support functions to us. For more information on these entities, please contact us.
Direct marketing
Periodically, we may utilize your personal information to provide you with up-to-date details on finance, offers of interest, organizational changes, or new products and services offered by us or associated companies.
If you do not wish to receive marketing information, you can decline to receive such communications at any time by contacting us in writing or using the unsubscribe function in email communications. We will not charge you for honoring your request and will promptly comply with your preference.
Updating your personal information
We value the accuracy and currency of the personal information we hold about you. During our relationship with you, we may ask you to notify us of any changes to your personal information.
If you need to make changes to your personal information, please contact us. We generally rely on you to ensure the accuracy and completeness of the information we hold.
Access and correction of your personal information
We will provide you with access to the personal information we hold about you upon request. You may seek access to any of your personal information at any time.
A fee may be charged to cover the costs of retrieving and providing the requested information.
Depending on the nature of your request, we may respond immediately or within seven days of receiving your request. In certain cases, we may need to contact other entities to properly address your request.
There may be instances where we are not obliged to grant you access to your personal information, such as when the information relates to existing or anticipated legal proceedings, or if your request is deemed vexatious.
If we deny your request to access your personal information, we will provide you with an explanation.
If any of the personal information we hold about you is incorrect, inaccurate, or outdated, you may request that we correct it. We will make the necessary corrections if appropriate.
If immediate correction is not possible, we will respond to your request within seven days of receipt. Following our investigation, we will inform you within 30 days whether the personal information has been corrected.
We may need to consult with other entities during our investigation.
If we refuse to correct the personal information, we will provide you with an explanation for our decision.
Use of government identifiers
If we collect government identifiers, such as your tax file number, we will not use or disclose this information except as required by law. We will never employ a government identifier to identify you.
Engaging in business without identifying you
In most cases, we will need to identify you to conduct business effectively. However, when lawful and feasible, we will offer you the opportunity to engage with us without providing personal information. For example, if you inquire about interest rates or current promotional offers.
Sensitive information
We will only collect sensitive information about you with your consent. Sensitive information pertains to personal details relating to your racial or ethnic origin, political beliefs, memberships in trade or professional associations or unions, sexual preferences, criminal record, or health.
Security measures for your personal information
We will take reasonable steps to protect your personal information by storing it securely, both in physical and electronic form. We will implement appropriate measures to prevent misuse, loss, unauthorized access, modification, or disclosure of your personal information.
Complaints
If you are dissatisfied with how we have handled your personal information or wish to file a complaint regarding our compliance with the Privacy Act, you can contact our complaints officer at shahmir@mangofinancialgroup.com.au
We will acknowledge your complaint within seven days and provide you with a decision within 30 days.
If you remain unsatisfied with the outcome, you have the option to lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA offers impartial and free resolution services for financial services complaints.
Website: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678 (free call)1
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
Further Information
You may request further information about the way we manage your personal information by contacting us.
